Kross Spring Ride

Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items: 
- Sale items
- Gift cards 
- Jewelry
- Custom design orders

To complete your return, we require a receipt or proof of purchase. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. No shipping charges are eligible for a refund.

Returns can be mailed to the following address and tracking number MUST be provided by the customer.

Jentrie
104 NE 2nd Street
Concordia, MO 64020